Team Experience & Operations Manager

People Operations & Employee Lifecycle

• Serve as the go-to resource for employee-related questions, policies, and support.
• Manage all stages of the employee lifecycle: onboarding, check-ins, reviews, promotions, and offboarding.
• Coordinate recruiting logistics including job postings, scheduling, and candidate communication.
• Maintain accurate employee records and ensure compliance with employment laws and internal policies.
• Support managers with performance documentation and employee relations best practices.

Culture, Engagement & Internal Communication

• Manage internal programming including celebrations, events, and cross-office initiatives.
• Own the internal culture calendar, supporting birthday shoutouts, team-building events, and leadership communications.
• Help drive engagement through surveys, town halls, and rollout of new initiatives.

Payroll, Benefits & Financial Support

• Administer employee benefits and serve as the main contact for provider communications.
• Partner with the Director of Accounting on payroll processing, reimbursements, and compliance.
• Support accounting tasks such as invoicing, bookkeeping, and contractor onboarding paperwork.
• Track PTO and leave policies, ensuring clarity and consistency across the team.

Office & Admin Operations

• Oversee office operations: supplies, vendor coordination, desk setups, and hospitality.
• Ensure the workplace is fully stocked, welcoming, and reflects our team’s energy and standards.
• Coordinate in-office events, conference room scheduling, and logistics for team meetings.